Shipping policy

Shipping Policy

Thank you for choosing Twisted Oak Candle Company LLC for your candle needs. We strive to ensure that each order is carefully packed and promptly shipped to you, with your satisfaction as our top priority.

Please allow 1 to 7 business days for processing and shipping of in-stock items. Once your order is picked up by the carrier, transit times typically range from 1 to 5 days depending on your location. During the summer months, please note that packages will only be shipped Monday through Wednesday to prevent candles from sitting in hot mail trucks and melting. We appreciate your understanding and cooperation in checking your tracking and promptly retrieving your packages during these months.

While we strive to meet these shipping estimates, please understand that we cannot guarantee exact delivery dates. Once your package leaves our shop, we have limited control over its delivery process.

Please be advised that we are unable to offer refunds or replacements for lost or stolen packages. If your package is missing, we encourage you to reach out to the carrier directly to file a claim for a full refund of your order. Should you encounter any issues during the claims process, please don't hesitate to contact us for assistance.

We appreciate your support and understanding. Thank you for choosing our products, and we look forward to serving you again soon.